By using our websites (amprojectpartners.com.au, www.matthollstein.com and www.amprojectpartners.de), enrolling into our training programs or purchasing goods and services at our online shop or requesting consultancy services, you agree to be bound by AM Project Partners Pty Ltd (ABN 87 608 080 548) terms and conditions as well as policies as outlined further below. These terms, conditions and policies are also further referred to as ‘terms’.
Our relevant terms, conditions and policies include but are not limited to:
- Terms and Conditions for Training Courses
- Online Shop Terms and Conditions of Sale
- Consultancy Terms and Conditions
All of our terms are supplementary to each other and shall be read and understood as a whole. Should there be any conflict in between certain sections of our terms then such conflicts shall be resolved by applying the principle of what a user or customer would reasonably have assumed to be the correct term, acting reasonably and in good faith. Should any of our terms be found unlawful, the remainder of all other terms shall still be valid. The applicable law is Queensland, Australia.
This website, amprojectpartners.com.au is owned and operated by:
- Business Names: AM Project Partners and Matt Hollstein
- Legal Entity: AM Project Partners Pty Ltd
- ABN: 87 608 080 548
- Postal Address: PO Box 65, Chevron Island, Qld 4217 Australia
Any official notification or notices are to be mailed to the above address.
TERMS AND CONDITIONS FOR TRAINING COURSES (INCL. WEBINARS AND ONLINE)
Application – These terms apply to all training and coaching offered on our website as well as third party courses through third party websites. This includes face-to-face delivered courses, webinars and online courses.
Communication Acknowledgment – We live and breathe the online booking process. You hereby confirm that we will communicate with you via email in relation to your enrolment and booking. You therefore must ensure that the email address provided with your enrolment is correct and you respond to any email request promptly. Please check your junk mail folder in the event you are not receiving any email confirmations from us.
Enrolment – Your online enrolment and successful payment constitutes your application of training. Us, issuing training materials and online logins shall constitute our acceptance. As a condition of enrolment, you are required to accept our terms and conditions in its entirety. We may offer our services to you via written proposal sent as mail or email. Our terms shall always remain valid and shall not be excluded via a counter offer by you unless specifically agreed in writing.
Payments – We use third party merchant providers such as Stripe, Square or PayPal. These providers are regulated under Australian Law and will treat your payment information such as credit card details PCI compliant. We require payment at the time of enrolment in full unless a payment plan is arranged with us. For Business to Business vendors, our payment terms are 7 days from date of invoice.
Pricing – We reserve the right to change our advertised prices at any time without notice and we also may discontinue any promotional offer without notice.
Finance – We offer payment plans through third party providers such as AfterPay. The finance agreement is developed and executed between you and the finance company. AM Project Partners Pty Ltd is not part of such finance agreements. Please refer to the finance providers terms and conditions.
Your Commitment – Upon your online enrolment and payment of any course or program, you agree to use your best endeavours to meet the requirements of the course selected. You also acknowledge that mentor programs require your active and proactive participation for the program to be successful.
Online Course Login – You agree that under no circumstances are you allowed to share your login details with another person. The course fee covers a single user only. Corporate solutions are available for multiuse licenses on request. Please contact us for pricing requests.
Training Materials – Should your course require textbooks or other materials other than the PDF learners manual; these are not included in the course price. Please refer to the course description for any additional materials required.
Copyright Notice – No part of our course resources/manuals may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from AM Project Partners Pty Ltd. Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968.
Licensed Training Materials – Some specific courses may require you to purchase a document license e.g. Australian Standard Contract Terms and Conditions (e.g. AS4000-1997). You hereby agree that you will comply with the licencing and copyright requirements of such publishers e.g. Standards Australia. Your course description will provide you with details of which documents and types of licenses are required for your course.
Intellectual Property – All our course materials whether provided online, digital or in paper format are intended for your personnel use only in order to complete the selected course. All of these materials remain the intellectual property of AM Project Partners and must not be duplicated nor used for any other purpose without our written permission.
Cancellation Policy & Refunds – We understand that sometime plans change, and we try our best to accommodate any circumstances. Any cancellation must be requested via email to firstname.lastname@example.org in order to be deemed as received.
Business vendors can cancel confirmed course up to 10 days prior to the course date. Within 10 days, the course fee is payable.
All online course bookings can be cancelled within 48 hours from enrolment provided you have not logged on to our system yet. Such a cancellation attracts a cancellation fee of $35 to cover the costs for merchant and administrative fees.
From the moment you have logged onto our eLearning system, courses cannot be cancelled anymore due to change of mind nor any other personal circumstances.
Gift Cards are valid for 3 years and can be (if unredeemed) returned and refunded within 14 days of purchase. A full refund will be issued less a $35 admin fee.
AM Project Partners Pty Ltd reserves the right to cancel any course enrolments at any time without notice. Reasons for such cancellations include but are not limited to technical issues, disputes with students, requests by students, cease of business operations. Such cancellations will attract a partial or full refund as determined by AM Project Partners Pty Ltd in its discretion, by having regard to the specific circumstances, acting reasonably and in good faith.
Question & Answer Sessions – As part of most courses, AM Project Partners Pty Ltd facilitates Q&A sessions once per week. No refunds are applicable in the event that you are not participating in these sessions.
Email Support – Most of our courses include free email support. This is understood to have a limit of 5 emails per week. We may accommodate higher email volumes in our absolute discretion.
Course Duration & Access to Course Materials
All our courses allow you to access course materials for a duration of 6 months unless advised otherwise in the course description. An extension is available to 12 months at additional cost. Gift cards are valid for a duration of 3 years.
Certificate of Completion – Upon the completion of all course modules we will issue you your certificate of Completion via email as a PDF document. Please be aware that our training is professional development and not nationally recognised training (VET).
Overseas Student Information – If you are an overseas student and you have a problem with your school or college that you haven’t been able to fix, the Overseas Students Ombudsman might be able to help. The Ombudsman is a free complaint investigation service, available to people on student visas who are studying with private providers. You can read more about what the Ombudsman does, or make a complaint online, by visiting www.ombudsman.gov.au.
Professional Development Units – Certain project management certification bodies require their members to conduct formal ongoing professional development. For this purpose, our course descriptions and Certificates of Completion include a statement of the course duration. This should help you using this training outcome towards your professional development count. You should however confirm with your certification body whether the specific course meets their requirements for this purpose.
Promotional Offers upon Completion – Any promotional offer upon course completion is for your personal use only and valid for 2 weeks unless specified otherwise.
Accuracy of Training Information & Indemnification – AM Project Partners Pty Ltd makes every effort to provide correct and relevant information as part of our courses however, some parts of our training information consist personal opinions and interpretations and be seen or deemed as incorrect by other parties. As such, our course content shall be understood as general information which should not be relied on and does not constitute professional advice. For example, our introductory contract law courses should in no circumstances be seen or understood as legal advice. To the extent as permitted by law, you hereby agree to indemnify AM Project Partners Pty Ltd, its agents, employees and subconsultants for any claim that results from the inaccuracy of training information provided by us. We will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with the products and services we provide to you.
Limit of Liability – Not limiting the effect of the previous clause (Accuracy of Training Information & Indemnification), to the extent permitted by law, in the event of a claim against AM Project Partners Pty Ltd for whatever reason, our liability shall be limited to the value of the courses, services or products purchased by the party making the claim. If no value can be determined, a maximum claim value of $500 shall apply. This agreement is not intended to exclude, restrict or modify any right which you have at law which may not be excluded, restricted or modified by agreement
Dispute Resolution Process – You and us, agree to act in good faith when dealing with each other during our training relationship. Should there be any sort of dispute or conflict, you agree to contact us in writing in the first instance, providing us with the opportunity of a dialogue. This approach will likely provide the best outcome for both parties. If you decide to provide a negative online review, you agree to only review us based on facts and items within our reasonable control.
Breach of Terms – Should you breach any of our terms and we are unable to resolve the issue with you, we will reserve the right to terminate your enrolment without notice. No refund will be available if your enrolment is cancelled due to a breach of our terms.
TERMS AND CONDITIONS FOR ONLINE SHOP SALES & SERVICES
Application – These terms apply to any product or service purchased in our online store such as stationary, books, merchandise, digital documents, fixed fee services and any other item that can reasonably be defined as a product.
Purchasing – Any order submitted by you via our website amprojectpartners.com.au is an offer by you to purchase a particular product for the price specified on the Website at the time you place your order. We may change the prices published on the Website at any time. You agree to pay the price current at the time of payment.
We only accept orders from within mainland Australia and Tasmania. Overseas orders are considered on a case to case basis. Should you order from overseas we will contact you and advise on shipping cost.
Payment – All goods are payable at time of order. Your purchase is not confirmed and will not be processed until payment has been received. You must be the lawful owner of a credit card or PayPal account used for the purchase. We use third party merchant providers such as Stripe, Square or PayPal. These providers are regulated under Australian Law and will treat your payment information such as credit card details PCI compliant. We require payment at the time of enrolment in full unless a payment plan is arranged with us.
Shipping – All products that are physically shipped will be dispatched within 2 business days. We are unable to influence the time it takes for shipment. All orders will be tracked and are deemed as delivered even if received by a neighbour or post office. International shipping cost vary and are available on request.
Cancellations & Returns – We do not accept returns and refunds for change of mind but will provide warranties to the extent required by Australian Consumer Law. If you believe a product is faulty, please contact us and we will rectify the issue.
Should we agree to a return and refund in good faith at our discretion, such refunds will be mad less an admin fee of 5% of the purchase value to cover the cost for administration and merchant fees. Any shipping cost to return a product are to be worn by the purchaser.
Warranty – Where applicable and required by law, our products will have a manufactures warranty of 12 months. For any warranty issues, you agree to accept the manufactures warranty terms and conditions and claims procedure. This may include shipping an item to the manufacture for repair or replacement.
Fixed Fee Services – Any service offered on our online shop platform such as document reviews or document development services are provided as general information rather than professional advice. The deliverables sold are prepared on behalf of the purchaser and the purchaser will hold ultimate responsibility for the accuracy and appropriate use of the information provided similar to employee’s providing outputs for their employers. Any claim that results from the inaccuracy of our provided information should be directed to the purchaser’s professional indemnity insurance. To the extent as permitted by law, you hereby agree to indemnify AM Project Partners, its agents, employees and subconsultants for any claim that results from the inaccuracy of information provided by us. We will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with the products and services we provide to you.
Limit of Liability – Not limiting the effect of the previous clause (Fixed Fee Services) to the extent permitted by law, in the event of a claim against AM Project Partners for whatever reason, our liability shall be limited to the value of the goods and services purchased by the party making the claim. If no value can be determined, a maximum claim value of $500 shall apply. This agreement is not intended to exclude, restrict or modify any right which you have at law which may not be excluded, restricted or modified by agreement.
CONSULTANCY TERMS AND CONDITIONS
Application – These terms apply to all consultancy engagement where AM Project Partners Pty Ltd employees, sub-consultants or agents perform work on behalf of paying clients and where there is no written agreement for the scope, terms and conditions of consultancy services. In cases where there is a written and properly executed agreement, the written agreement shall take precedence.
Basis of Consultancy – The nature of AM Project Partners Pty Ltd services is that we provide advisory and training services but not professional engineering advice nor legal advice which typically would require a Professional Indemnity Insurance Policy. All our services are performed on behalf of the client on an hourly or daily rate. Unless specifically agreed otherwise in writing, our advice is general advice only and should not be relied on.
Relationship Principles – Both parties agree to act in good faith and treat each other in a fair and reasonable manner.
Confidentiality – AM Project Partner Pty Ltd will keep any matters in relation to a client’s project confidential with the exception of information that is freely available in the public domain. AM Project Partners Pty Ltd may add the clients name to our experience portfolio along with some basic project information.
Rates & Expenses – The applicable rate for consultancy depends on the duration of the agreement. Unless agreed otherwise, our rates include vehicles, phones, IT and PPE but is exclusive of travel and accommodation. Such expenses are on-charged as required.
Payment Terms – AM Project Partners Pty Ltd general payment terms are 7 days from date of invoice. Our consulting services are progressively invoiced weekly at the end of each week. Any expenses incurred will be invoiced at cost.
Insurance – AM Project Partners Pty Ltd will affect insurance policies for every assignment including Work Cover, Public Liability and Professional Indemnity. The nature of our general engagement is that we always perform services on behalf of the client and as directed by the client similar to an employee and employer relationship. As such, any claim should be directed to the client’s insurance provider in the first instance.
Indemnity – To the extent as permitted by law, any client hereby agrees to indemnify AM Project Partners Pty Ltd, its agents, employees and subconsultants for any claim that results from the inaccuracy of information or advice provided. We will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with the products and services we provide to you.
Limit of Liability – Not limiting the effect of the previous clause (Indemnity) and to the extent permitted by law, in the event of any claim against AM Project Partners Pty Ltd for whatever reason, our liability shall be limited to 1% of the value of services performed.
Termination – Both parties can terminate the agreement at any time providing 2 weeks’ notice to each other or as otherwise agreed.
Terminology – The term ‘Matt Hollstein and AM Project Partners Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to AM Project Partners Pty Ltd, the owner of the website, whose registered office is ABN 87 608 080 548, Queensland. The term ‘you’ or ‘your’ refers to the website user.
Terms & Conditions – You acknowledge to act in good faith in an honest and reasonable manner when using our website and you will use our website and the information provided for its intended purpose only. All intellectual property remains with us.
Blog posts are for general information only and you should not rely in its accuracy. We cannot be held liable for the accuracy of the information provided. Blog Posts will have source information provided with them to enable you to contact the publisher directly in the event of a query.
When contacting us via this website, you agree to the terms outlined in this section and they will form part of any future service agreement entered with us. The content of this website is for your general information and use only. It is subject to change without prior notice.
Neither we, nor any third parties, provide any warranty or guarantee as to the performance, accuracy, timeliness, or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content, and availability of those websites. Your use of this website and any dispute arising from your use of it is subject to the laws of Queensland, Australia. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
What Information Do We Collect? When you contact us via this website, email, phone or in writing, we collect Personally Identifiable Information (such as name, email address, contact and billing information, credit card, and other transactional information). We use this information to provide the requested products and services, process payments, and to communicate with you going forward.
Occasionally, you may voluntarily provide Personally Identifiable Information to complete surveys and questionnaires or to participate in user polls. We use this information to improve our products and services and to ensure that we’re providing accurate disclosures.
We may also use your Personally Identifiable Information to provide you newsletters and other marketing information that coincides with your preferences. You may customise your marketing preferences, or let us know if you do not wish to receive any promotional materials, by clicking the unsubscribe link at the bottom of such email. All of your information is stored securely in compliance with privacy laws.
Sharing Information with Advertisers or Other Third Parties
The parties which perform services for us (credit card processors, merchant bank, subcontractors, sub-consultants, suppliers, authorities) may also have access to your information in performing such services.
We do not share any information with third parties for any unknown or unrelated use.
- 2 June 2020 – First ever issue
- 18 December 2020 – Updated Copyright Clause
- 15 May 2022 – Change of entity name from AM Operations Australia Pty Ltd to AM Project Partners Pty Ltd.